Privacy Policy

Guj info Petro Limited built the GRAMMS mobile application as a Free App. This service is provided at no cost and is intended for use as is.

This Privacy Policy explains how the app collects, uses, and protects the minimal information required to operate its services. By using the app, you consent to the practices described in this policy.

Information We Collect

The app only collects the following information necessary for providing services:

1. Mobile Number

We collect your mobile number exclusively for:

• OTP-based authentication
• User identification
• Service-related communication

No other personal profile information is collected.

2. Camera Access (Photo Capture)

The app requires access to your device camera only to allow you to capture photos for municipal service-related tasks, such as:

• Raising complaints
• Verification
• Inspection reporting

Photos are used only for these purposes and are uploaded securely. The app does not access your gallery unless you intentionally select an image.

3. Location Information (Latitude & Longitude)

With your permission, we collect your device’s precise GPS coordinates (lat-long) for:

• Tagging the location of complaints
• Recording inspection or verification positions
• Improving accuracy of service requests

Location is collected only while using the app and only when necessary.

4. Technical Log Data

In case of errors or crashes, the app may collect technical information such as:

• Device model
• Operating system version
• App version
• Date and time of the issue
• Crash and error logs

This data does not include any personally identifiable information.

How We Use Your Information

Your information is used strictly for the functioning of the app:

• Authenticating your login using OTP
• Capturing photos required for municipal service processes
• Obtaining accurate GPS location for service submissions
• Internal analytics to improve service performance

We do not sell, trade, or misuse your information.

Permissions We Use

• Camera Permission: To capture photos within the application.
• Location Permission: To access GPS coordinates (lat-long).
• Internet Access: To communicate with our servers.

You may disable permissions anytime in your device settings, but certain features may not work.

Third-Party Services

The app uses the following third-party services:

• Google Play Services

These services may collect general device information for analytics and crash reporting. No mobile number, photos, or GPS coordinates are shared except when required for app functionality.

Data Retention

Your data is retained only as long as necessary to provide services or comply with legal obligations.

Data Security

We use commercially acceptable measures to protect your information. However, no method of electronic storage or transmission is completely secure.

Children’s Privacy

The app does not target anyone under the age of 13. We do not knowingly collect personal data from children. If such data is found, it will be deleted immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: giplmobileapp@gmail.com